Terms and Conditions

Questions About Your Order? 

Questions Before Your Order Arrives
Contact us at sales@spyderandryder.com. When you do, we will need the following information: 

Order # or the name & address the order was placed under. The order date. Item Name, that you are requiring about. 

After Your Order Arrives
Inspect your items when they arrive.  If you see an issue, contact us right away: sales@spyderandryder.com  , we will need the following information:  

Order # number, Name & address the order was placed under. Item Name, that you are requiring about and the order date. 

Before You Contact Us
To speed up your order and make your purchase as easy as possible, please make sure to check out our Size Chart on each listing.   

Make sure you have the correct shipping address.  We are not responsible for lost items sent to the wrong address given to us.  If the package is returned to us, we will send you an invoice for the cost for forwarding shipping to the correct address.  NO REFUNDS WILL BE GIVEN IF RETURNED TO US AND YOU REFUSE TO PAY THE FORWARDING SHIPPING. 

About Our Prices 

Prices and descriptions are subject to change without notice. All prices are in U.S. dollars.  Items can be withdrawn from sale at any time because we cannot control price increases from our distributors. Not responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS FOR COMPARABLE OR LIKE ITEMS. 

Ways to Order 

Ordering Online: All our products are listed in our store and available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

Special Orders by email: If you want a custom product/design we do not have, we would be happy to work with you.  We will send you an emailed draft of the design/product prior to your payment. There are NO returns allowed on special orders. Please email us at sales@spyderandryder.com

Sales Tax 

According to state laws concerning sales and use tax liability, we are required to charge sales tax based on products and services sold in Arizona, 

Paying for Your Purchase 

We offer Google Pay/ GoDaddy and PayPal®
 

Closeout/Final Sale Items Information 

Closeout/Final Sale Items are sold at reduced prices to sell remaining inventory. Once sold out, closeout items cannot be purchased any longer. Closeout items cannot be returned.  Some final sale items may have flaws, the flaws will be listed in the description and may have pictures of the flaw. 

Spyder and Ryder Gift Card 

Spyder and Ryder gift cards can be used on any purchase from our website and will not expire. They are available in selected denominations and can be used online only. Visit our gift cards page to purchase.  You will be sent to a safe third-party gift card website to complete your purchase. You may request an actual card be mailed or send an e-Gift Card through email.

Shipping 

Free shipping in the U.S. including Hawaii, Alaska, APO/FPO Addresses and US Territories.
No minimum order required. No order is too small for us to fill and ship. Our small-town USPS does not pick up shipping on Saturdays. So, your order may show shipped, but it will not register until Monday. 

Faster Shipping Available 

If you want your item(s) shipped faster, contact us and we will be happy to give you other options and the cost and we will put a priority on your order.
 

Canada customers, shipping cost to all locations is based on the actual weight or dimensional weight, whichever is applicable.   For shipping charges, please contact us prior to purchasing your items.  As we may have cheaper shipping than what is shown in our store.  
 

Shipping Methods 

We use USPS. We may use their provided Priority Mail Flat Rate envelopes or boxes, or we will use our standard RED plastic envelopes.  

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements to replace your order. 

Delivery time frames are based on when the package leaves Spyder and Ryder. Areas requiring customs paperwork may experience a delay in processing. We do not guarantee shipping delivery dates.
 

Shipping Changes 

Shipping changes after an order is shipped are not possible.  

Order Cancellation

If we have not started on your order, you may modify or cancel at that time.

Returns/Refunds (See our Returns/Refunds footnote title below)

Intellectual Property 

Spyder and Ryder own all rights, title and interest in our websites and apps, as well as all text, content, graphics, interfaces, code and materials, the look and feel, selection and arrangement, design and organization of the websites and apps, and the compilation of the content, code, data and materials on the websites and apps, including all intellectual property and proprietary rights. The content of our websites and apps is protected under United States and other copyright laws and is the property of Spyder and Ryder. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit any of the content of our websites or apps, in whole or in part.
No copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material without the express permission of Spyder and Ryder or the copyright owner is permitted.
All words and symbols designated by this symbol © and used on or in connection with our products or marketing materials on the websites and apps (collectively the “Marks”) are trademarks or registered trademarks of, and are proprietary to, Spyder and Ryder or other owners that have granted Spyder and Ryder the right and license to use such Marks. For clarity, there may be instances where trademark symbols are omitted for creative reasons, which does not impact the validity or enforceability of these Marks. You may not display or reproduce the Marks other than with our prior written consent, and you may not remove or otherwise modify any trademark notices from any content.
Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying the websites or apps without our express written permission is prohibited. Any violation of this section may result in copyright, trademark, service mark or other intellectual property right infringement that may subject you to civil and/or criminal penalties. Spyder and Ryder reserve the right to terminate your use of our websites and apps if you infringe our or any other person’s intellectual property rights.

 

Account Information 

In order to access certain features of our websites and apps, you may be required to create a user account (your “Account”). Information you provide through your Account must be truthful. Usernames may not be offensive, deceptive or violate any other party’s rights. You are responsible for the security of your access codes and passwords and agree that the Companies are not liable for any unauthorized use of those access codes or passwords. If you are a resident of a jurisdiction that provides a right to delete personal information and you submit such a request to us, processing your request may result in the deletion of some or all of your account information.

Termination of Usage 

We reserve the right to suspend and/or terminate your Account and your access to our websites and apps at any time, for any reason, without prior notice, as determined in our sole discretion. If you violate any of these Terms of Use, commit fraud or falsify information in connection with your use of our websites or apps, your Account may be terminated immediately and we reserve the right to hold you liable for any and all damages we may suffer, to pursue legal action through relevant local, national and international law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of our websites or apps. If we terminate your Account, you may not re-enroll or join under a new account unless we formally invite you.
You may discontinue your use of and access to the websites and apps at any time. However, these Terms remain in force until terminated by the Companies, which may be done at any time in our sole discretion. We may also, at any time, suspend or block your access to our websites and apps without notice for any conduct that we, in our sole discretion, believe is contrary to the Companies’ best interests, in violation of these Terms, or in violation of any applicable local, state, or federal laws or regulations.
In the event of any termination, the restrictions on your use of the material on the websites and apps (including with respect to intellectual property), and any of these Terms that are by their nature unaffected by termination of your usage of the websites and apps (including the terms applicable to dispute resolution, indemnification, limitation of liability, and disclaimer of warranty) shall survive such termination, and you agree to remain bound by those terms. We reserve the right to seek all remedies available at law and in equity for violations of these Terms.

 

Availability of the Websites and Apps 

While we use commercially reasonable efforts to keep our websites and apps accessible, they may be unavailable from time to time for indefinite amounts of time and for any reason including, without limitation, routine maintenance. We are not responsible for any coverage or connectivity issues you may experience, or any charges, data rates, or other fees incurred for cellular service, internet connection, etc.

 

Product Availability & Descriptions 

Product availability is not guaranteed. All prices displayed on our websites and apps are quoted in U.S. dollars and are valid in the continental United States only. We reserve the right, without prior notice, to discontinue products, change availability, or change specifications and prices on products shown on our websites. We further reserve the right to limit the order quantity of any items without prior notice, before or after your purchase.
Although we strive for accuracy in all elements of our websites, including product listings, descriptions and images of products, there may be errors, inaccuracies or omissions that relate to product descriptions, pricing, promotions, offers, shipping prices, shipping times, availability, or other details. As the actual colors you see displayed for products may vary depending on your monitor or device, we cannot guarantee that your monitor’s display of color will accurately reflect actual product color or finish. We are not responsible for your interpretation or reliance on any information or content found on the websites, and make no representations about the accuracy, reliability, completeness, or timeliness of the websites and apps. We are not responsible for the conduct, whether online or offline, of any person using the websites, including any person’s violation of these Terms of Use.
We reserve the right to correct any errors, inaccuracies or omissions (including pricing) and to change or update information or cancel orders if any information on our websites is inaccurate at any time without prior notice (including after you have submitted an order). If your order is cancelled after you have already been charged for the purchase, we will refund to you the amount paid.