Do you have a question or concern? Are you looking for something in our shop? Drop us a line and let us know. We will get back to you as soon as possible with an answer.
Here are a few common questions we get. If you have a question for us, please use the form below to contact us.
WHY DO YOU SELL MENS SIZE SHIRTS? Our shirts are a standard t-shirt that is called a unisex size shirt. It's designed for both men and women. We do not carry ladies long sleeve shirts at this time. We do however carry ladies and curvy plus-size short sleeve shirts in V-neck, crew neck and tank top. Check our Size Chart before ordering.
I HAVE AN IDEA FOR A SHIRT OR DECAL I WOULD LIKE MADE, CAN YOU DO THAT? Yes, we would be happy to help you, just contact us.
I HAVE A SPYDER, BUT YOU DON'T HAVE MINE LISTED, WHY IS THAT? If the actual body style does not change with the upgrades we just have a general Spyder. Usually the upgrades from one to the other are things that would not show up on a drawing anyway. If the actual body style changes, then we will add a new Spyder design.
I WANT TO SEND MY ORDER AS A GIFT. DO YOU INCLUDE AN INVOICE? No, we do not send an invoice or a packing slip with our products, we do however send instructions on how to care for or install our products and a business card.
I NEED MY ORDER ASAP, CAN I PAY FOR FASTER SHIPPING? You bet, when you place your order let us know in the instructions in your cart before completing your order and let us know when you need it by, We can send you an invoice through Paypal to pay for the expedited shipping.
DO YOU OFFER ANY ITEMS LARGER THAN A 3XL? Yes, we can get up to a 5xl in some of our products. We don't keep them in stock, so it will take us a few extra days to get the item. Contact us and we would be happy to help you.
PRIVACY NOTICELast updated August 09, 2020Thank you for choosing to be part of our community at The Spyder Sisters, LLC, doing business as Spyder and Ryder (“Spyder and Ryder”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at email@example.com.When you visit our website spyderandryder.com (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
Personal information you disclose to usIn Short: We collect information that you provide to us.We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; usernames; passwords; billing addresses; debit/credit card numbers; and other similar information.Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe and Paypal. You may find their privacy notice link(s) here: https://stripe.com/privacy and https://www.paypal.com/us/webapps/mpp/ua/privacy-full.Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS" below.All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.Information automatically collectedIn Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
2. HOW DO WE USE YOUR INFORMATION?In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.We use the information we collect or receive:
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.We may process or share your data that we hold based on the following legal basis:
More specifically, we may need to process your data or share your personal information in the following situations:
4. WHO WILL YOUR INFORMATION BE SHARED WITH?In Short: We only share information with the following third parties. We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".